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Privacy Policy

Last Updated: December 1, 2025

1. Introduction

Geckistry (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our website.

2. Information We Collect

2.1 Personal Information

When you place an order or contact us, we collect personal information that you voluntarily provide, including:

  • Name and contact information (email address, phone number)
  • Shipping address and billing address
  • Payment information (processed securely through Stripe - see Payment Information below)
  • Order history and purchase details
  • Communication preferences
  • Any information you provide in inquiry forms or customer service interactions

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address and general location data
  • Browser type and version
  • Device information (device type, operating system)
  • Pages visited and time spent on pages
  • Referring website addresses
  • Click patterns and website navigation

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the information we collect to:

  • Process transactions: Fulfill orders, arrange shipping, and communicate about your purchase
  • Customer service: Respond to inquiries, provide support, and resolve issues
  • Legal compliance: Verify age requirements for live animal purchases and maintain required records
  • Improve our services: Analyze website usage to enhance user experience and product offerings
  • Marketing: Send promotional emails about new animals, products, or special offers (you may opt out at any time)
  • Fraud prevention: Detect and prevent fraudulent transactions and abuse of our services
  • Analytics: Understand how visitors use our website through Google Analytics

4. Payment Information and Security

All payment transactions are processed through Stripe, a PCI-compliant payment processor. We do not store or have access to your complete credit card information on our servers.

When you make a purchase:

  • Your payment information is transmitted directly to Stripe using secure encryption (TLS/SSL)
  • Stripe stores your payment information in compliance with PCI-DSS requirements
  • We only receive confirmation of payment success/failure and transaction details
  • We may store the last 4 digits of your card and expiration date for order reference

For more information about how Stripe handles your payment information, please review Stripe's Privacy Policy.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist in operating our business:

  • Payment processing: Stripe (for secure payment transactions)
  • Shipping carriers: FedEx, USPS, UPS (for order fulfillment)
  • Website hosting: Vercel (for website infrastructure)
  • Database services: Supabase (for secure data storage)
  • Analytics: Google Analytics (for website usage analysis)
  • Email services: For order confirmations and customer communications

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

  • Compliance with subpoenas, court orders, or legal processes
  • Enforcement of our Terms of Service
  • Protection of our rights, property, or safety, or that of our customers
  • Investigation of fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website of any such change in ownership.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL/TLS) encryption for data transmission
  • Encrypted storage of sensitive data
  • Regular security assessments and updates
  • Restricted access to personal information (employee access on need-to-know basis)
  • Secure authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Provide you with customer service and support
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements

Order information is typically retained for 7 years for tax and accounting purposes. Account information is retained while your account is active and for a reasonable period thereafter.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing emails at any time
  • Data portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us through the inquiry form on our website or via the contact information on our About page.

9. Third-Party Websites

Our website may contain links to third-party websites (such as care resources or breeding information). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by businesses
  • Right to opt-out of the sale of personal information (Note: We do not sell personal information)
  • Right to non-discrimination for exercising CCPA rights

12. Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site.

Google Analytics collects only the IP address assigned to you on the date you visit our site, not your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new “Last Updated” date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the inquiry form on our website or via the contact information provided on our About page.